About Us

About CDWA On Site Support

How long have you been in business?
We are a limited company formed in 1991 and provide computer hardware and software support for both home and businesses.

Do you charge a call out fee?
We do not charge for coming out to your home or business and are able to visit during the day, evenings and on weekends. The area we cover includes the post codes SS0 to SS12. If we need to take your PC or laptop away with us to fix, you do not need to pack it up. When we bring it back we will reconnect it and make sure that it and any printers, scanners, etc are working.

Computer repairs can be expensive, how much do you charge?
We have a number of fixed price repairs from PC health checks to trouble shooting broadband connections, laptop screen replacements to configuration of new computers. For more unusual jobs we charge an hourly rate. Full details of these are on our services page.

Do I get an invoice and how long do you warranty your work?
You will receive a VAT invoice for the work we do, including any parts used and the length of the manufacturers warranty on the parts. Different manufacturer's have different lengths of warranty, both the ADSL wireless routers and replacement hard disks we use have a three year hardware warranty. All work is covered by a labour only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), we will only charge for any additional parts that may be required. This excludes faults caused by software, virus and end user errors.

I have query about my computer, can I contact you without needing to book a visit?
Once we have done a job for you we are happy to answer queries and questions over the phone or by email. We provide remote support where we can connect to your computer over the internet to fix minor issues, which is charged at our hourly rate. We also keep a note of any hardware that we have supplied as this makes it easier to check to see if it is still covered by the manufacturer's warranty.

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